Privacy Policy

1. About This Policy

This Privacy Policy applies to personal information collected, processed, and held by Star Cleaner ("we", "us", or "our"), operating out of Sydney, New South Wales, Australia. It outlines how we collect, use, store, and disclose your personal information when you visit our website, order supplies, or hire our cleaning services.

2. Information We Collect

We only collect personal information that is reasonably necessary to fulfill your orders, provide services, or respond to your inquiries:

3. How We Collect Personal Information

We collect information directly from you through several interaction points:

• Submitting a quote or booking request on our website.
• Purchasing cleaning equipment, janitorial products, or chemical supplies.
• Subscribing to our newsletter or promotional communications.
• Communicating with our Sydney customer support team via email or phone.
• Automated tracking through cookies and web analytics tools (refer to our Cookies Policy).

4. Use of Personal Information

Your personal information is used exclusively for legitimate business purposes in Australia, including:

• Fulfilling orders for products, machinery, or on-site cleaning services.
• Managing customer inquiries, service guarantees, and return claims.
• Sending statutory order confirmations, tax invoices, and shipping updates.
• Improving website security, usability, and performance across desktop, tablet, and mobile browsers.
• Complying with Australian legal requirements under taxation, trade, and consumer legislation.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your data only to trusted service partners bound by strict confidentiality obligations:

• Logistics Partners: Courier and freight carriers delivering orders across Sydney and Australia.
• Payment Processors: PCI-DSS compliant payment gateways processing transaction data securely.
• Legal Obligations: Australian government agencies or law enforcement body requests when mandated by law.

6. Cookies & Tracking Technologies

We use essential and performance cookies to enhance your browsing experience on our platform. For full details on how cookies are used and how to manage your preferences, please consult our dedicated Cookies Policy.

7. Data Security & Storage

We store your information securely in encrypted digital servers. We apply industry-standard physical, electronic, and managerial safeguards to protect against unauthorized access, loss, or misuse.

8. Accessing & Correcting Your Information

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out of date. To make a request, contact our Privacy Officer at enquiries@starcleaner.com.au.

9. Complaints & Privacy Enquiries

If you believe we have breached the Australian Privacy Principles or have concerns regarding how your data is handled, please reach out to us first. We investigate and respond to all complaints within 5 business days. You also retain the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).